Refunds & Returns

Return Policy:

VisionPro has a 30 day return policy on all items other than special orders and clearance products.  Products must be in its original packaging and the condition that it was received “New/Like New”

Depending on the condition and situation on return there can be up to 25% restocking fee.

VisionPro Lighting offers a standard 1 year warranty on all LED & Xenon HiD products unless noted differently in listing.

 

Exchange Policy 

 Please contact us via phone or email within 30 days after you have received your package if you would like to make an Exchange. Please include these information when emailing us: the order number, name, contact information and reason(s) of return. We will process your request ASAP. 

If customer has received the order in the mail and would like to request an exchange for different style(s), color(s), size(s), or item(s), customer should inform this request of an exchange to VisionPro LLC by Email, Phone, Or through our website within one week after the arrival of the package according to its corresponding tracking number or the delivery confirmation number, regardless of any situation. 

 

Exchange cannot be made for orders that are three weeks ago or more.The following restrictions apply to all exchange packages:

Exchange Fee (Both United states and international customers) 

 

There will be NO exchange fee for exchanging any item(s) with the same price. However, VisionPro LLC does NOT cover shipping fees for exchange items under any circumstances. VisionPro LLC does not issue store credit or refund if the price of the new item is less than the price of the original item. Additional cost will be charged if the exchanged item is more than the original price.

 

Restocking Fee 

 

there will be NO restocking fee only when the returned item(s) is/are in "new" condition. To ensure a full refund, customers must return item(s) in a new and unused condition (with tag and wrapping), in the original box(es) and with a copy of the invoice. We reserve the right to charge up to 50% of the original price of the item in restocking fee for any damage and tainted item(s).